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Orders placed with Multiply The World will generally ship within 5 business days. Orders placed on Friday before 8 am ET will be shipped the day of, any orders placed after 8 am
RETURN AND EXCHANGE
We accept returns on all full-price orders within 15 days from the day the merchandise is delivered. A 10% restocking fee will be charged to all returned orders. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. Shipping and handling charges are not refundable. The customer is responsible for return shipping. We recommend purchasing tracking and insurance, as we cannot accept responsibility for lost/damaged returns. We do not offer exchanges.
I JUST COMPLETED MY ORDER ONLINE BUT CAN I MAKE CHANGES TO MY ORDER?
Unfortunately we CANNOT make any modifications to an order once it has been submitted. This includes but is not limited to: change of address, combined shipping, switching out inventory, adjusting quantities, change of payment method.
AREN’T THESE BAGS MUCH CHEAPER IN THE MARKETS IN CENTRAL AMERICA?
While you can find similar textiles and sometimes-similar bags to Multiply The World., they are not the same. We take great care in our production process, which we control, to give you a quality product. That is why we can stand behind our product 100%. We don’t haggle for bottom prices with market vendors; who may use child labor, or unfair labor practices. We also believe in paying fair prices and wages to those we work with and who work for Multiply The World. Paying fair wages is as important to us as every other part of our business. It is one of our company’s core values to elevate the standard of living and empower our workers them to become entrepreneurs.
I'M DOING A GIVEAWAY/AUCTION FOR A LOCAL CHARITY/SCHOOL, I WAS WONDERING IF YOU'D BE INTERESTED IN MAKING ANY KIND OF DONATIONS FOR OUR ORGANIZATION?
Thank you for wanting to make us part of your event. Multiply The World receives several requests a day to donate products. As a small business, we are not able to satisfy the high demand and send free product for auctions, giveaways, or general fundraising, as much as we would love to, we can't. We don't have the manpower to manage the high volume of request, pay for the shipping, and follow up on each request. We hope your event will be successful, and perhaps in the future we can come up with a better way of helping organizations such as yours.
DO YOU PAY FAIR WAGES AND OFFER MATERNITY LEAVE?
Absolutely! We have two types of groups we work with, the weavers who work in their homes as self-employed individuals, so they dispose of their own time. They live in remote areas so it's not possible for them to travel long distances, so we come to them and buy their goods, at the prices they set. And even though they are self-employed, we extend to them many of the benefits our in-house employees enjoy, such as microloans. We also source cheaper raw materials for them to increase their bottom line and we purchase tools and equipment that they have not thought of using which increases their manufacturing capabilities. This in turn makes their business more profitable and allows them to have more freedom from poverty and more free time for their families, and it also allows them to send their children to school instead of keeping them at home working. Our in-house employees have all the benefits the laws in Guatemala require such as medical, social security, maternity leave, and vacation benefits. In addition, we provide them with personal scholarships, microloans for education purposes, and software training, which allows them to be better prepared to perform their jobs.