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FAQ

SHIPPING POLICY

Orders placed with Multiply The World will generally ship within 5 business days. Orders placed on Friday before 8 am ET will be shipped the day of, any orders placed after 8 am ET will be shipped the following Monday. We do not ship on holidays or weekends. We are closed Saturdays, Sundays, and on national holidays. If you need to place an order for rush shipment please contact Multiply The World Customer Service at info@multiplytheworld.com with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify Multiply The World customer service info@multiplytheworld.com as early as possible. Multiply The World is not responsible for any lost or stolen packages. If you provided us with the wrong shipping address we are not liable to give you a refund or replacement of the product that you purchased. For domestic orders, if you never received your package and it says it was delivered please contact your local post office with the tracking number that you received when purchasing and they will further assist you. DOMESTIC SHIPPING UPS Ground: delivers 5-10 business days after processing UPS 2nd Day Air Select: delivers 2-3 business days after processing UPS Next Day Air: delivers the next business day after processing USPS First Class Mail (small packages): delivers 2-3 business days after processing USPS Priority Express (small packages): 2-4 business days after processing INTERNATIONAL SHIPPING We ship Internationally to many countries. Please be aware that customs and duties taxes may be charged by your country upon arrival. Multiply The World is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are not included in your shipping costs. All duties and taxes must be paid at time of delivery. Multiply The Worldabides by all national and international laws. We do not pay custom duties or VAT on any product purchased through our website. These charges are not included in the price of our products. It is the sole responsibility of the customer to find out the laws in your own country and to pay all customs charges, duties, or VAT. We will not falsify the customs documents either. PO BOXES & APO'S Yes, we do ship to PO Boxes & APO's. Please contact our Customer Service Team at: info@multiplytheworld.com to update the shipping courier to USPS Priority Mail immediately after placing your order.



RETURN AND EXCHANGE

We accept returns on all full-price orders within 15 days from the day the merchandise is delivered. A 10% restocking fee will be charged to all returned orders. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. Shipping and handling charges are not refundable. The customer is responsible for return shipping. We recommend purchasing tracking and insurance, as we cannot accept responsibility for lost/damaged returns. We do not offer exchanges. To return items please contact info@multiplytheworld.com. Be sure to include your name, and order number in the subject line of the email. Return Authorizations are given via e-mail only. We do not issue RA numbers over the phone. A 10% restocking fee will be charged to all returned orders. Please include with your return a copy of your order including your contact information. Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return is complete. International customers are liable for all import duties and customs that will be charged by your country for returns. Payment will be necessary to release your order from customs before delivery. *All sale merchandise is final sale. No returns or exchanges. UPON RECEIPT OF RETURNED GOODS, MULTIPLY THE WORLD. RESERVES THE RIGHT TO DENY THE RETURN IF IT DOES NOT MEET THE COMPANY RETURN POLICY REQUIREMENTS.



I JUST COMPLETED MY ORDER ONLINE BUT CAN I MAKE CHANGES TO MY ORDER?

Unfortunately we CANNOT make any modifications to an order once it has been submitted. This includes but is not limited to: change of address, combined shipping, switching out inventory, adjusting quantities, change of payment method.



AREN’T THESE BAGS MUCH CHEAPER IN THE MARKETS IN CENTRAL AMERICA?

While you can find similar textiles and sometimes-similar bags to Multiply The World., they are not the same. We take great care in our production process, which we control, to give you a quality product. That is why we can stand behind our product 100%. We don’t haggle for bottom prices with market vendors; who may use child labor, or unfair labor practices. We also believe in paying fair prices and wages to those we work with and who work for Multiply The World. Paying fair wages is as important to us as every other part of our business. It is one of our company’s core values to elevate the standard of living and empower our workers them to become entrepreneurs.



I'M DOING A GIVEAWAY/AUCTION FOR A LOCAL CHARITY/SCHOOL, I WAS WONDERING IF YOU'D BE INTERESTED IN MAKING ANY KIND OF DONATIONS FOR OUR ORGANIZATION?

Thank you for wanting to make us part of your event. Multiply The World receives several requests a day to donate products. As a small business, we are not able to satisfy the high demand and send free product for auctions, giveaways, or general fundraising, as much as we would love to, we can't. We don't have the manpower to manage the high volume of request, pay for the shipping, and follow up on each request. We hope your event will be successful, and perhaps in the future we can come up with a better way of helping organizations such as yours.



DO YOU PAY FAIR WAGES AND OFFER MATERNITY LEAVE?

Absolutely! We have two types of groups we work with, the weavers who work in their homes as self-employed individuals, so they dispose of their own time. They live in remote areas so it's not possible for them to travel long distances, so we come to them and buy their goods, at the prices they set. And even though they are self-employed, we extend to them many of the benefits our in-house employees enjoy, such as microloans. We also source cheaper raw materials for them to increase their bottom line and we purchase tools and equipment that they have not thought of using which increases their manufacturing capabilities. This in turn makes their business more profitable and allows them to have more freedom from poverty and more free time for their families, and it also allows them to send their children to school instead of keeping them at home working. Our in-house employees have all the benefits the laws in Guatemala require such as medical, social security, maternity leave, and vacation benefits. In addition, we provide them with personal scholarships, microloans for education purposes, and software training, which allows them to be better prepared to perform their jobs.



FAQ